Refund and Cancellation Policy

Refund and Cancellation Policy

This Refund and Cancellation Policy outline the structured terms regarding flight modifications, cancellations, and refund eligibility for private jet charter services booked with Lorvionta. Due to the significant logistical arrangements and operational resources required for non-scheduled air transport, the timeframes established below are applied consistently.

All flight arrangements are bound by the laws of the Republic of Singapore, including relevant provisions under the Consumer Protection (Fair Trading) Act (CPFTA) .

1. Booking and Cancellation Timeframes

Cancellation timelines are calculated strictly backward from the exact scheduled departure time listed on your final itinerary sheet provided at our office.

2. Definition of Policy Triggers

• Standard Cancellation: Any formal notification sent to the Company indicating that the Client cannot or will not proceed with the scheduled flight path.
• Inability to Board: If a passenger is unable to board due to documentation issues (e.g., expired passport, missing visas) or missing the specified arrival gate time, this is considered as a cancellation. To qualify for a 50% refund, notice of this inability to board must be explicitly received before the 24-hour mark prior to departure.
• No-Show Classification: If a client or their designated party fails to arrive at the designated private terminal or hangar for the scheduled flight without a formal, accepted cancellation notice prior to 24 hours before departure, the flight will be classified as a "No-Show." In these instances, total amount of the cash payment is retained by Lorvionta to cover administrative, positioning, and crew deployment expenses.

3. Refund Distribution Procedures

Once a cancellation request has been formally processed and accepted by Lorvionta management based on the timelines above, the refund will be executed using one of two specific channels selected by the Client:

Option A: Corporate Bank Transfer

• Corroboration: The Client must provide their complete bank account details (including Bank Name, Account Holder Name, Swift Code, and Account Number) via electronic mail from the address associated with the booking to jets@lorvionta.com.
• Timing: For security and compliance, bank details will only be collected via email after the formal approval of the cancellation request.
• Processing: Transfers are initiated through standard Singapore clearing systems.

Option B: In-Person Office Cash Disbursal

• Office Collection: Clients who prefer to receive their refund in cash must physically visit our corporate headquarters located at SLF Complex, 510 Thomson Rd, Singapore 298135f.
• Requirements: The primary individual who executed the original cash payment must present the original physical transaction receipt and valid identification (NRIC or Passport) to collect the cash disbursal.

4. Communications and Protocol

To ensure accuracy, all cancellation notifications must be submitted directly to Lorvionta. The official timestamp of the received communication serves as the baseline for determining refund tiers (Complete, 50%, or 0%).

Policy Enforcement Notice: Because our business model operates on final, physical cash transactions at our corporate office, oral changes or unscheduled adjustments cannot be established automatically. All modifications to a finalized journey remain subject to aircraft availability and the operational timelines detailed in this policy document.